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Frequently Asked Questions

Everything you need to know before and during your stay.



General & Location

Where is Art Nouveau Palace Hotel Prague located?

Art Nouveau Palace Hotel Prague is located at Panská 12, Prague 1, in the city center, within easy walking distance of Wenceslas Square, the Old Town and major shopping streets. Detailed location and directions can be found on the Contact & Location page.


Why choose Art Nouveau Palace Hotel Prague?

Guests choose Art Nouveau Palace Hotel Prague for its historic Art Nouveau atmosphere, spacious rooms, quiet central location, underground parking and convenient walking access to Prague’s main sights. Find out more about the hotel.


Is Art Nouveau Palace Hotel Prague good for first-time visitors?

Yes. The hotel is a very good choice for first-time visitors because it combines a central Prague 1 location, comfortable rooms, easy public transport access and many landmarks within walking distance.


Is the hotel better for tourists or business travellers?

The hotel is especially attractive for tourists and couples, but it also works well for business travellers thanks to high-speed Wi-Fi, work desks, central location and good access to the main train station and public transport.


Is the hotel location quiet?

Yes. The hotel is in the city center, but on a relatively quiet street, which makes it convenient for sightseeing while still offering a calmer environment than many highly touristic areas.


How far is the hotel from key Prague landmarks?

Wenceslas Square is about 300 m away, Prague Main Railway Station is about 650 m away, and Old Town Square is about 700 m away. Most central sights can be reached on foot.


Can I walk from the hotel to Charles Bridge?

Yes. Charles Bridge is approximately 15–20 minutes away on foot, depending on walking pace and route.


Is Art Nouveau Palace Hotel Prague close to shopping?

Yes. The hotel is close to Na Příkopě, Wenceslas Square, Palladium Praha and Pařížská Street, making it a strong location for both high-street and luxury shopping.


Is Art Nouveau Palace Hotel Prague a luxury hotel?

Yes. Art Nouveau Palace Hotel Prague is a 5-star historic hotel with classic grand-hotel character, spacious rooms and elegant public areas. It is best described as classic upscale luxury rather than ultra-modern lifestyle luxury. Find out more about the hotel.


Is the hotel in a historic building?

Yes. The hotel is located in a historic early 20th-century building dating from around 1909, with Art Nouveau and Belle Époque architectural character. More about the building's history can be found on the History page.


Does the hotel have 24-hour reception?

Yes. The reception operates 24 hours a day, so late check-in is possible.


Does the hotel offer luggage storage?

Yes. Luggage storage is available for hotel guests before check-in or after check-out.


What makes Art Nouveau Palace Hotel different from modern luxury hotels?

Unlike modern chain hotels, Art Nouveau Palace Hotel offers authentic historic architecture, spacious rooms and a classic Prague atmosphere in a central yet quiet location.


Is Art Nouveau Palace Hotel walkable to Prague Christmas Markets?

Yes. The Prague Christmas Markets are reachable in approximately 15 minutes on foot.



Rooms & Suites

What room types are available?

The hotel offers Deluxe Rooms, Executive Rooms, Junior Suites and Art Nouveau Suites. See all rooms and suites.


How large are the rooms?

Deluxe Rooms are approximately 25 m², Executive Rooms approximately 30 m², Junior Suites approximately 42 m² and Art Nouveau Suites approximately 51 m².


What amenities do the rooms include?

Rooms include air conditioning, complimentary high-speed Wi-Fi, minibar, tea and coffee facilities, in-room safe, work desk and luxury bathroom amenities.


Do rooms have air conditioning?

Yes. Rooms have individually controlled air conditioning.


Is Wi-Fi free in the rooms?

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.


Is the Wi-Fi suitable for remote work?

Yes. The hotel offers stable high-speed Wi-Fi suitable for remote work, video calls and business travel.


Do rooms have a coffee machine?

Executive Rooms and Suites include an espresso machine. Other room categories include tea and coffee-making facilities.


Which room should I choose?

Choose a Deluxe Room for a short city stay, an Executive Room for additional comfort or business travel, a Junior Suite for more space, and an Art Nouveau Suite for the most premium experience.


Are the rooms suitable for long stays?

Yes. The larger categories, especially Junior Suites and Art Nouveau Suites, are suitable for longer stays thanks to their space and comfort.


Do rooms have safes?

Yes. Rooms include an in-room safe.


Are baby cots or extra beds available?

Yes. Baby cots and extra beds may be available upon request and subject to room category and availability.


Is the hotel wheelchair accessible?

Yes. Accessible facilities are available upon request. Guests with specific accessibility requirements should contact the hotel before arrival.



Dining & Breakfast

Does the hotel have a restaurant?

Yes. The hotel has Café Palace for à la carte dining and L’Epoque as the breakfast restaurant. More information is available on the Dining page.


When is breakfast served?

Breakfast is served Monday to Friday from 6:30 to 10:30 and on weekends from 7:00 to 11:00.


Is breakfast open to non-guests?

Yes. Breakfast is available to non-guests for 575 CZK per person. The price should be verified before publication and updated if needed.


Is breakfast worth booking?

Yes. Breakfast is one of the hotel’s strong selling points, with an international buffet, hot dishes, eggs, pastries, fruit, good coffee service and an elegant Art Nouveau dining room.


What kind of breakfast is served?

The hotel serves an international buffet breakfast with hot dishes, eggs, pastries, fruit, local specialties and vegetarian options.


Is breakfast included in the room rate?

Breakfast depends on the selected rate. Guests can choose rates with or without breakfast when booking.


Are vegetarian, vegan or gluten-free options available?

Yes. Vegetarian, vegan and gluten-free options are available. Guests with specific dietary requirements are encouraged to inform the hotel in advance.


Does the hotel have a bar?

Yes. The hotel has a bar.


Is room service available?

Yes. Room service is available. Current operating times should be confirmed with reception.


Can the hotel arrange cakes, champagne or celebrations?

Yes. The hotel can help arrange special occasions such as flowers, decorations, cakes and champagne upon request.



Transport & Parking

Is parking available at Art Nouveau Palace Hotel Prague?

Yes. The hotel offers valet parking in a secured underground garage located directly in the hotel building. More information about parking and other hotel services can be found on the Services page.


Does the hotel have private parking?

Yes. Private underground parking is available for hotel guests.


Is valet parking available?

Yes. Valet parking is available. Guests arriving by car should notify the front desk upon arrival.


How much does parking cost?

Parking costs 950 CZK per 24 hours. The price should be verified before publication and updated if needed.


Can I reserve parking in advance?

Guests may contact the hotel before arrival to inform the team that they are coming by car. Parking availability and final arrangements are handled by the front desk.


Is parking easy in Prague city centre?

Parking in Prague city centre can be difficult, which makes the hotel’s secured underground garage a useful advantage for guests arriving by car.


Is the hotel accessible by public transport?

Yes. Můstek and Muzeum metro stations, tram stops and Prague Main Railway Station are within walking distance. Details on location and transport can be found on the Contact & Location page.


What are the nearest metro and tram stops?

The nearest metro stations are Můstek and Muzeum. Nearby tram stops include Jindřišská and Václavské náměstí.


How do I get from Prague Airport to the hotel?

Guests can reach the hotel from Václav Havel Airport Prague by taxi, private transfer, shuttle or public transport. The journey usually takes around 35–45 minutes depending on traffic.


Does the hotel arrange airport transfers?

Yes. The hotel can arrange limousine or private airport transfers upon request.


Can I reach the hotel by train?

Yes. Prague Main Railway Station is approximately 650 metres from the hotel and can usually be reached in about 10 minutes on foot.


How much is a taxi from Prague Airport to the hotel?

A taxi from Václav Havel Airport Prague to the hotel costs approximately 900–1200 CZK depending on traffic and vehicle type.



Reservations, Payments & Direct Booking


What payment methods are accepted?

The hotel accepts major payment cards and cash payments.


Is a credit card required to guarantee a reservation?

Yes. A valid credit card is generally required to guarantee a reservation.


Can I modify my reservation?

Yes. Flexible reservations can usually be modified subject to availability and the conditions of the selected rate.


What is the cancellation policy?

Cancellation conditions depend on the rate and booking type selected at the time of reservation. Full conditions are shown before the booking is confirmed. See details on the Booking page.


Are non-refundable rates available?

Yes. Non-refundable promotional rates may be available for guests who prefer a lower prepaid rate.


Does the hotel offer flexible cancellation?

Yes. Flexible cancellation options are available on selected rates. Guests should check the exact terms before confirming the booking.


Why book directly with Art Nouveau Palace Hotel Prague?

Booking directly gives guests direct communication with the hotel team, easier handling of preferences or special requests and access to selected official website offers.


What are the benefits of booking direct?

Direct-booking benefits may include a 10% direct-booking discount, complimentary sparkling wine or wine depending on room category, suite minibar benefits and direct assistance from the reservations team.


Are there special offers or packages?

Yes. The hotel publishes special offers and stay packages on its official website, including direct-booking benefits and selected seasonal promotions. Current offers are listed on the Special Offers page.


How can I contact reservations?

Guests can contact the reservations team by phone at +420 224 093 181 or by email at reservation@palacehotel.cz.



Concierge & Hotel Services


Does the hotel have a concierge?

Yes. The concierge team can assist with transport, tours, restaurant reservations, tickets and local recommendations. See the full range of services on the Services page.


Can the hotel arrange tours or tickets?

Yes. The hotel can help arrange sightseeing tours, cultural tickets, river cruises and private excursions.


Can flowers or celebrations be arranged?

Yes. The hotel can assist with special arrangements such as flowers, decorations, cakes, champagne or celebration requests.


Is laundry or dry-cleaning service available?

Yes. Laundry and dry-cleaning services are available for hotel guests.


Can parcels or deliveries be sent to the hotel?

Yes. Parcels or deliveries can be sent to the hotel and stored for guests before arrival, subject to hotel confirmation.


Is luggage storage available?

Yes. Luggage storage is available for hotel guests before check-in or after check-out.


Is reception open 24 hours?

Yes. Reception operates 24 hours a day, so late check-in is possible.


Does the hotel have a fitness centre or spa?

The hotel does not operate an on-site spa. Fitness options may be available nearby; guests should contact the hotel for current recommendations.


Does the hotel offer meeting or event facilities?

Yes. The hotel offers meeting and event spaces in Prague city centre, with facilities suitable for private and corporate events. More information can be found on the Events page.



Families & Groups


Is Art Nouveau Palace Hotel Prague family-friendly?

Yes. The hotel welcomes families and offers spacious room categories suitable for family stays.


Are baby cots available?

Yes. Baby cots may be available upon request and should be confirmed with the hotel before arrival.


Are extra beds available?

Extra beds may be available upon request, depending on room category and availability.


Are connecting rooms available?

Yes. Connecting rooms may be available on request and are subject to availability.


Which rooms are best for families?

Larger room categories, especially Junior Suites and Art Nouveau Suites, are the best options for guests who prefer more space.


Are special rates available for groups?

Yes. Special group rates may be available for larger bookings. Guests should contact the hotel directly for a tailored offer.  Full contact details are available on the Contact & Location page.


Can the hotel host private or corporate events?

Yes. The hotel offers event and meeting spaces in Prague city centre for private and corporate events.



Hotel Policies & Practical Stay


Are pets allowed at the hotel?

No. Pets are not allowed at Art Nouveau Palace Hotel Prague.


Is the hotel non-smoking?

Yes. The hotel is non-smoking.


What ID is required at check-in?

Guests are required to present a valid passport or national ID card at check-in.


Is late check-in possible?

Yes. Late check-in is possible because reception operates 24 hours a day.


Is early check-in possible?

Early check-in may be available subject to room availability on the day of arrival.


Is late check-out possible?

Late check-out may be available subject to availability and should be confirmed with reception.


Do rooms have safes?

Yes. Guest rooms include an in-room safe.


Is tap water safe to drink in Prague?

Yes. Tap water in Prague is generally safe to drink.


What currency is used in Prague?

The local currency is the Czech koruna, abbreviated CZK.


Can the hotel assist with currency exchange?

Hotel staff can advise guests regarding nearby exchange services and banking facilities.


What are the check-in and check-out times?

Check-in is from 15:00 and check-out is until 12:00.


Does the hotel have elevators?

Yes. The hotel has 2 elevators.


How many rooms does the hotel have?

The hotel has 127 rooms across four categories: Deluxe Rooms, Executive Rooms, Junior Suites and Art Nouveau Suites.


Is Prague expensive for tourists?

Prague is generally more affordable than many major Western European capitals, particularly for dining, transport and entertainment. Prices in the historic city centre have increased in recent years but remain competitive.



Nearby Attractions & Prague Travel


What attractions are near Art Nouveau Palace Hotel Prague?

Nearby attractions include the Mucha Museum, Wenceslas Square, Na Příkopě, Old Town Square, the Astronomical Clock, Municipal House and Charles Bridge. Find more Prague tips on our blog.


How far is Wenceslas Square from the hotel?

Wenceslas Square is approximately 300 metres from the hotel and can be reached in about 5 minutes on foot.


How far is Old Town Square from the hotel?

Old Town Square is approximately 700 metres from the hotel and can usually be reached in about 10 minutes on foot.


Can I walk from the hotel to Charles Bridge?

Yes. Charles Bridge is approximately 15–20 minutes away on foot, depending on walking pace and route.


Is Prague walkable from the hotel?

Yes. The hotel is located between Prague’s Old Town and New Town, so many major sights, restaurants, shops and cultural venues are within walking distance.


What is the best area to stay in Prague?

For most visitors, Prague 1 is the best area to stay because it offers the strongest combination of historic sights, restaurants, shopping and public transport access.


How many days should I spend in Prague?

Most visitors spend 2 to 4 days in Prague, which is enough time to see the main sights and enjoy the city without rushing.


Is Prague good for couples?

Yes. Prague is a very popular city for couples thanks to its historic architecture, romantic walks, cafés, restaurants and cultural atmosphere.


Is the hotel close to shopping?

Yes. The hotel is close to Na Příkopě, Wenceslas Square, Palladium shopping mall and Pařížská Street.


Is the area around the hotel safe at night?

Yes. The area around the hotel is generally considered safe, with a central location close to shops, restaurants and public transport.